If you are enquiring about when your order will be delivered, please see the options below to this question.

1. Please refer to the ‘available to ship from’ date clearly visible on the website, for the product you have ordered.
   
   
2. At the time that you placed your order, you were provided with an estimated shipping date. Please do not contact us if less than 10 business days have passed since the estimated shipping date on your order. If 10 business days have now passed, we would request your continued patience, however, if you still wish to contact us please do so via email at shippingstatus@bce-riley.com.
   
   Please state your name, address and order number and the nature of your enquiry.

Please take a photograph of the damage/ fault and send images with your contact details and order number to: damagedproduct@bce-riley.com and we will be in touch to discuss matters with you.

Please complete the Service Card included in the box with your table, clearly identifying on the service card the part that is missing.

You should scan or send a photo of the completed service card to: missingparts@bce-riley.com ensuring also that you provide us with your name, order number and contact details. It is imperative that we receive this information if we are to resolve your query in the shortest amount of time.

Please email us at otherenquiries@bce-riley.com

We will endeavour to respond to your request within 2 business days. We wish to remind you that we are experiencing high demand for our products at this unprecedented time.

Most queries are resolved without manual intervention by our sales team, by allowing 2 or 3 days over and above the timelines provided in your order confirmation. We thank you for your understanding and patience. For those enquires that are not time sensitive please email as suggested.